Refund policy

We have a 14-day return policy from when you received your order.

In order for the return to be accepted the products must be returned in perfect condition without any signs of wear or tear.

Products must be returned in original packaging.

Ear pieces cannot be returned if worn or tried on.

The shipping fee will not be refunded, unless you have received a faulty or wrong product.

Unfortunately, we cannot accept returns on sale items or gift cards.

Return instructions

Send an email to aufeminin.laboutique@gmail.com with your order number requesting a return label within 14 days of receiving your order.

Taxes and duties

Taxes for import outside of Norway is not included in the price.

Customers are responsible for any taxes or duties outside of Norway.

 

You can always contact us for any return question at aufeminin.laboutique@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.